Privacy Policy & Personal Data Protection Notice

Depending on how you interact with Novaone, we may collect the following information.

2.1 Contact Information

This may include:

• Name
• Company name
• Telephone number
• Mobile number
• Email address
• Business address
• Business location

2.2 Business Information

When you request a quotation, consultation or product recommendation, we may collect:

• Business type
• Number of outlets
• Number of employees
• Current POS or business system
• Current accounting or payroll system
• Business requirements
• Products or solutions you are interested in
• Information provided during consultations

2.3 Website & Technical Information

When you use our website, we may collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Website interaction information
• Cookie information

2.4 Enquiry & Communication Information

If you contact us through:

• Website forms
• WhatsApp
• Email
• Telephone
• Social media
• Product enquiry forms
• Smart Solution Builder
• Demo booking forms

we may retain information relating to your enquiry and our communication with you.

2.5 Customer & Project Information

If you become a Novaone customer, we may collect information necessary to provide our services, including:

• Company representative information
• System requirements
• Installation information
• Training requirements
• Technical support requests
• Service records
• Project information

2.6 Customer Testimonials, Photos & Videos

Where appropriate authorization or consent has been obtained, we may collect and use:

• Customer name
• Company name
• Company logo
• Customer testimonials
• Installation photographs
• Installation videos
• Customer interview videos
• Business location
• Project information

These may be displayed on our website, social media and other marketing materials.

We may collect personal data through:

• Our website
• Online enquiry forms
• Smart Solution Builder
• Contact forms
• WhatsApp
• Email
• Telephone
• Face-to-face meetings
• Product demonstrations
• Quotations
• Customer service interactions
• Social media
• Customer project submissions
• Other lawful business interactions

We may also receive information from third parties where permitted by applicable law.

We may collect and process your personal data for purposes including:

• Responding to enquiries.
• Providing quotations and proposals.
• Arranging product demonstrations.
• Recommending suitable solutions.
• Processing orders.
• Providing products and services.
• Installing and configuring software and hardware.
• Providing training and technical support.
• Managing customer relationships.
• Communicating with customers.
• Managing customer projects.
• Processing service requests.
• Improving our website and services.
• Maintaining website security.
• Preventing fraud, misuse or unauthorized activity.
• Managing business records.
• Complying with applicable legal and regulatory requirements.
• Sending marketing communications where permitted.
• Managing customer testimonials and project showcases where authorized.

We will only process personal data for purposes that are lawful and relevant to our business activities.

Where you have provided consent or where otherwise permitted by applicable law, we may contact you regarding:

• Product updates
• New products
• Promotions
• Special offers
• Product demonstrations
• Events
• Business technology solutions
• Services offered by Novaone

You may request to stop receiving marketing communications at any time by contacting us.

Marketing consent should be kept separate from consent necessary to process an enquiry or provide a requested service.

Where necessary, Novaone may disclose personal data to:

• Authorized employees
• Related companies, where applicable
• Software providers
• Hardware suppliers
• Technology partners
• IT service providers
• Website hosting providers
• Cloud service providers
• Communication service providers
• Payment service providers
• Professional advisers
• Auditors
• Government authorities
• Regulatory authorities
• Law enforcement agencies

We will only disclose personal data where reasonably necessary, authorized, or permitted or required by applicable law.

Novaone does not sell personal data as a commercial product.

Our website may use third-party services, including:

• Google services
• Google Maps
• Google Reviews / Google Business Profile
• WhatsApp
• YouTube
• Vimeo
• Website analytics services
• Website hosting services
• Online forms
• CRM systems
• Social media platforms

Third-party providers may process information according to their own privacy policies.

Where third-party services are embedded in our website, those services may collect information directly from your browser.

Our website may use cookies and similar technologies to:

• Operate the website
• Remember language preferences
• Improve website functionality
• Analyze website traffic
• Improve user experience
• Maintain website security
• Support marketing activities where applicable

You may manage or disable cookies through your browser settings.

Disabling cookies may affect certain website functionality.

Our website may be available in:

• English
• 中文
• Bahasa Melayu

Your selected language may be stored using cookies or similar browser technologies.

This information is used to remember your preferred website language and improve your user experience.

Novaone takes reasonable technical, administrative and organizational measures to protect personal data against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We will take reasonable steps to protect personal data in our possession or under our control.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Maintaining customer records
• Customer support
• Contractual requirements
• Resolving disputes
• Accounting and business records
• Legal and regulatory obligations

When personal data is no longer required, we may securely delete, destroy or anonymize it where appropriate.

Subject to applicable laws and conditions, you may have rights relating to your personal data, including:

Access

You may request access to personal data that we hold about you.

Correction

You may request correction of inaccurate or incomplete personal data.

Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent, subject to applicable legal or contractual limitations.

Object to Certain Processing

You may request that we stop or limit certain processing where applicable.

Data Portability

Where applicable under Malaysian law, you may have the right to request portability of certain personal data.

JPDP currently identifies access, correction, withdrawal of consent and data portability among the rights addressed under the Malaysian framework.

To exercise your rights, contact:

• Novaone Group Sdn Bhd
• 016-593 4637
• novaonegroup@gmail.com

We may need to verify your identity before processing your request.

We rely on information provided by you to maintain accurate records.

Please inform us if your personal information changes or if you believe information we hold about you is inaccurate or incomplete.

Some technology, hosting, communication or service providers used by Novaone may process or store information outside Malaysia.

Where applicable, Novaone will take appropriate steps required under Malaysian personal data protection laws and applicable requirements concerning cross-border transfers.

Novaone provides business technology solutions including:

• POS
• Accounting
• Payroll
• Time Attendance
• Business management systems

When Novaone implements software for a customer, the customer's systems may process personal data belonging to:

• Employees
• Customers
• Suppliers
• Other individuals

The customer may remain responsible for determining why and how such personal data is collected and processed.

Separate customer agreements, software licensing agreements or data processing arrangements may apply.

This website Privacy Policy does not replace any separate agreement between Novaone and its customers.

Certain Novaone solutions may involve biometric technologies, including:

• Fingerprint recognition
• Facial recognition

Novaone does not collect your biometric information simply because you visit this website.

Where biometric attendance systems are implemented for a customer, the processing of employee biometric information will depend on the system configuration, customer instructions, applicable laws and contractual responsibilities.

Customers using biometric attendance systems should ensure that they provide appropriate notices and establish the required lawful basis for processing before collecting employee biometric information.

Novaone may showcase customer projects through:

• Customer logos
• Company names
• Installation photographs
• Installation videos
• Customer testimonials
• Project descriptions
• Business locations

We will obtain appropriate authorization where required before using identifiable customer content for marketing purposes.

If you have previously authorized Novaone to use your content and would like to discuss its removal or modification, please contact us.

Novaone may display customer reviews obtained from Google or other review platforms.

Reviews displayed on our website may include:

• Customer name
• Profile image
• Review content
• Review date
• Rating

We do not knowingly create or fabricate customer reviews.

Where applicable, Google attribution or links to the original review platform may be provided.

Our website and services are primarily intended for businesses and business users.

We do not knowingly collect children's personal data for marketing purposes.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us.

Our website may contain links to third-party websites.

Novaone does not control those websites and is not responsible for their privacy practices, security or content.

You should review the privacy policy of third-party websites before providing personal data.

Novaone may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in website functionality
• Changes in technology
• Changes in legal requirements
• Changes in personal data processing practices

The latest version will be published on this page with an updated “Last Updated” date.

If you have any questions, complaints or requests relating to your personal data or this Privacy Policy, please contact:

This Privacy Policy is governed by the laws of Malaysia.

Any matters concerning personal data protection shall be subject to applicable Malaysian laws, regulations, guidelines and requirements.