Terms of Service

The Novaone website provides information about our business technology solutions and services, which may include:

• Point of Sale (POS) systems
• F&B POS solutions
• Retail POS solutions
• Accounting software
• Payroll software
• Time attendance systems
• HR-related solutions
• E-Invoice solutions
• POS hardware
• Installation services
• System configuration
• Training
• Technical support
• Business technology consultation

The website is primarily intended to provide information and facilitate enquiries, consultations, demonstrations and quotations.

By using this website, you confirm that:

• You are legally capable of entering into an agreement;
• The information you provide to Novaone is accurate to the best of your knowledge;
• You will use the website for lawful purposes; and
• You will not use the website in a manner that may harm Novaone or other users.

If you are accessing the website on behalf of a company or organization, you represent that you have authority to act on behalf of that organization.

Novaone makes reasonable efforts to ensure that product information displayed on this website is accurate and current.

However, product information may change from time to time.

This may include:

• Product features
• Hardware specifications
• Software functionality
• Compatibility
• Availability
• Product images
• Product names
• Software versions
• Integration capabilities

Images shown on the website may be for illustration purposes unless specifically stated otherwise.

Product specifications are subject to change by the relevant manufacturer or software provider.

Where a product is provided by a third-party software or technology provider, the relevant provider's specifications, terms and licensing conditions may also apply.

Novaone may provide, implement, configure or support third-party products and software, including but not limited to:

• AutoCount
• SQL
• EcoTime
• Other POS, accounting, payroll, attendance and business technology solutions

Novaone is not the owner of third-party intellectual property unless expressly stated otherwise.

Your use of third-party software may be subject to separate:

• End-user licence agreements
• Software licence terms
• Subscription terms
• Manufacturer terms
• Service agreements
• Privacy policies

Where applicable, those third-party terms will apply in addition to these Terms.

Information displayed on the website does not constitute a final quotation unless expressly stated as a formal quotation issued by Novaone.

Prices may depend on:

• Software selected
• Number of users
• Number of outlets
• Hardware configuration
• Software modules
• Integration requirements
• Installation requirements
• Training requirements
• Support arrangements
• Subscription or licence structure
• Third-party charges
• Applicable taxes or government charges

For configurable solutions such as ZEONIQ POS, AutoCount POS, SQL Payroll and other business systems, the final solution and pricing may be customized according to customer requirements.

A formal quotation issued by Novaone will take precedence over general pricing or promotional information displayed on the website.

Novaone may provide an interactive Smart Solution Builder or similar tool.

The tool may ask questions regarding:

• Business type
• Number of outlets
• Number of employees
• Required features
• Hardware
• Accounting
• Payroll
• Time attendance
• Other business requirements

The recommendation generated by the tool is intended as a preliminary guide only.

It does not constitute a final technical recommendation, quotation, contract or guarantee of compatibility.

Novaone may review the customer's requirements before issuing a final recommendation or quotation.

Novaone may offer product demonstrations through:

• On-site demonstrations
• Online demonstrations
• Video demonstrations
• Software demonstrations

A demonstration does not constitute a commitment by Novaone to provide any particular product, feature or configuration.

Demonstration availability may depend on:

• Product availability
• Staff availability
• Customer location
• Technical requirements
• Third-party software availability

An enquiry, quotation request or submission through the website does not automatically create a binding purchase agreement.

A purchase or service arrangement becomes binding only when accepted through the applicable Novaone quotation, sales order, invoice, agreement or other applicable documentation.

Where there is a conflict between these Terms and a specific written agreement signed or accepted by Novaone and the customer, the specific agreement will prevail to the extent of the conflict.

Software products supplied by Novaone may be subject to licence restrictions imposed by the relevant software provider.

Depending on the product, the licence may be:

• Per device
• Per terminal
• Per user
• Per outlet
• Per company
• Subscription-based
• Perpetual
• Module-based

The specific licence terms applicable to a customer will be stated in the relevant quotation, invoice, licence agreement or software provider terms.

Customers must not:

• Copy licensed software unlawfully;
• Resell software without authorization;
• Reverse engineer software where prohibited;
• Circumvent licence restrictions;
• Share unauthorized licence keys;
• Use software beyond the licensed scope.

Hardware supplied by Novaone may include:

• POS terminals
• Touch screens
• Receipt printers
• Cash drawers
• Barcode scanners
• Kitchen printers
• Kitchen display systems
• Ordering tablets
• Customer displays
• Time attendance devices
• Other business hardware

Hardware specifications, warranty and replacement terms may vary by manufacturer and product.

Warranty coverage will be subject to the applicable manufacturer's or Novaone's warranty terms.

Where installation services are purchased, Novaone may provide services such as:

• Hardware installation
• Software installation
• System configuration
• Network configuration
• User setup
• Product setup
• Testing
• Training

The exact scope of installation will depend on the quotation or service agreement.

Additional work outside the agreed scope may incur additional charges.

Where training is included, Novaone may provide training to designated customer personnel.

Customers are responsible for ensuring that relevant employees attend the training and follow the instructions provided.

Training does not guarantee that every employee will become proficient in the system without continued practice and appropriate internal supervision.

Additional training may be chargeable depending on the customer's requirements and applicable service terms.

Novaone may provide technical support according to the customer's applicable service arrangement.

Support may include:

• Remote troubleshooting
• Telephone / WhatsApp assistance
• Software guidance
• Basic system troubleshooting
• Configuration assistance
• On-site support where applicable

Response times, service availability and scope of support may vary depending on the customer's service package or agreement.

Unless expressly agreed otherwise, support does not guarantee immediate resolution of every technical issue.

Certain solutions may support integration with third-party systems.

Examples may include:

• Accounting systems
• Payment systems
• Food delivery platforms
• Membership systems
• Time attendance systems
• Payroll systems
• APIs

Integration availability may depend on:

• Software version
• API availability
• Third-party approval
• Technical compatibility
• Subscription level
• Configuration
• Changes made by the third-party provider

Novaone does not guarantee continued availability of a third-party integration where the third-party provider changes, restricts or terminates its service.

All information on this website is provided for general information purposes.

Novaone does not guarantee that all website information will always be:

• Complete
• Accurate
• Current
• Error-free
• Continuously available

We reserve the right to update, modify, suspend or remove website content without prior notice.

Novaone may publish customer projects, testimonials, installation photographs and videos where appropriate permission or authorization has been obtained.

Such content may include:

• Customer name
• Company name
• Logo
• Business type
• Location
• Installed solution
• Testimonial
• Installation photographs
• Installation videos

Customer testimonials represent the customer's individual experience and do not necessarily guarantee the same results for every business.

The website may display reviews obtained from Google or other third-party review platforms.

These reviews belong to their respective authors and platforms.

Novaone does not guarantee that every review represents the experience of every customer.

We do not knowingly fabricate customer reviews.

Novaone may publish:

• Product demonstrations
• Installation videos
• Customer testimonials
• Training videos
• Promotional videos
• Case studies

Videos may contain third-party trademarks, customer logos or software interfaces.

All relevant intellectual property remains with its respective owner unless otherwise stated.

Unless otherwise stated, the content of this website belongs to Novaone or is used with appropriate authorization.

This may include:

• Novaone trademarks
• Logos
• Website design
• Text
• Graphics
• Photographs
• Videos
• Marketing materials
• Original illustrations
• Website layout

You may not reproduce, copy, modify, distribute, publish or commercially exploit Novaone's website content without prior written permission.

Third-party trademarks and software names remain the property of their respective owners.

You must not use this website to:

• Commit unlawful activities;
• Attempt unauthorized access;
• Introduce malware or malicious code;
• Interfere with website operation;
• Scrape or copy website content for unauthorized commercial purposes;
• Misrepresent your identity;
• Submit false information;
• Abuse enquiry forms;
• Send spam;
• Attempt to compromise website security;
• Infringe intellectual property rights.

Novaone reserves the right to restrict or block access where misuse is suspected.

Our website may contain links to third-party websites.

These may include:

• Software providers
• Manufacturers
• Google
• YouTube
• WhatsApp
• Social media platforms
• Payment providers
• Other technology providers

Novaone does not control these external websites and is not responsible for their content, availability, security or privacy practices.

Your use of this website may involve the collection and processing of personal data.

Our handling of personal data is governed by our Privacy Policy & Personal Data Protection Notice.

By using the website, you acknowledge that you have been directed to our Privacy Policy and understand that personal data may be processed in accordance with that notice.

Malaysia's PDPA regulates processing of personal data in commercial transactions, and JPDP identifies principles including notice and choice, disclosure, security, retention, data integrity and access.

Novaone does not guarantee that the website will always be:

• Available
• Uninterrupted
• Secure
• Error-free
• Free from technical problems

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Hosting problems
• Network issues
• Security incidents
• Third-party service interruptions
• Circumstances beyond our reasonable control

To the maximum extent permitted by applicable law, Novaone does not guarantee that the website or information provided through it will meet every user's particular requirements.

Product recommendations provided through the website, including through the Smart Solution Builder, are preliminary and should be confirmed with Novaone before purchase or implementation.

To the extent permitted by applicable law, Novaone shall not be liable for indirect, incidental, special or consequential loss arising from:

• Use or inability to use the website;
• Reliance on general website information;
• Third-party software;
• Third-party integrations;
• Third-party websites;
• Temporary website interruptions;
• Changes to third-party products or services.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under Malaysian law.

Where a customer has entered into a separate written agreement with Novaone, liability will be governed primarily by that agreement.

Novaone shall not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters
• Fire
• Flood
• Power failure
• Internet disruption
• Cybersecurity incidents
• Government actions
• Strikes
• War
• Civil unrest
• Pandemic or epidemic
• Third-party service interruption
• Hardware or software manufacturer issues

Novaone may update these Terms from time to time.

Changes may be made to reflect:

• New services
• New website functions
• Changes in products
• Changes in business practices
• Legal or regulatory requirements

The latest version will be published on this page with the updated “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by law.

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be interpreted or modified to the extent necessary, and the remaining provisions shall continue to apply.

Failure by Novaone to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute relating to these Terms shall be subject to the applicable courts and laws of Malaysia.

If you have questions regarding these Terms, please contact: